Terms and Conditions
Privacy, security and confidentiality
Your privacy is of utmost importance. We will do our best to ensure the security and confidentiality of any information which you transmit to us by using a secure server for all account details or credit card transactions. Any information we collect about you to process orders is used solely for that purpose and we will not sell this information to any third party. By using our web site you consent to us collecting this information and using it to fulfil your orders and supply goods to you only.
The T7 Models website does not store any information that would allow us to identify users on an individual basis. The cookies used on the website are as follows:
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|These are both set by the online shop and are essential to the ordering process. They don’t store identifiable information and expire when you close your browser.|
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While we ensure prices are correct at the time you place your order we reserve the right to alter prices should this be necessary. Retail prices can change as products are delivered to us at amended prices over which we have no control. Occasionally prices are published that may be incorrect. Should this happen you can cancel your order and we will offer a full refund.
All online orders reserve stock at the time you order. Occasionally we may find that an item is damaged or unavailable for sale. Should this happen we will contact you to discuss your requirements. We accept no responsibility for items being unavailable for shipping and for delayed orders.
Credit card details are not retained beyond the point that your order is processed. All information is then securely destroyed, whether in paper or electronic form. You will be required to enter your full payment details every time you place an order. We firmly believe this is the best option to protect your privacy and security. No payments are taken from your credit card until we have confirmed that stock is available to ship. We will not take payment for pre-orders.
You can also pay by PayPal, cheque or postal order if you prefer.
Orders will not be despatched until payment is made in full. If you pay by cheque your order will not be despatched until your cheque has cleared.
Postage is automatically calculated and added to your order at time of check out. All items are posted by Royal Mail First Class post, with a receipt of postage obtained at the time of posting. Orders will be despatched as soon as possible after the order is received, and at all times within two working days unless the item is not available. We will not be responsible for items that are damaged in transit or are lost in the post. Any items that are not delivered should be enquired after at your local sorting office.
We reserve the right to change our delivery service and charges at any time. Charges for orders already placed will be honoured. If you wish to return an item that is in sound condition then no postage charges will be refunded as the goods were supplied as stated and a 10% fee will be deducted from the cost of the goods to cover handling & packing costs.
If, when you receive your order, you find an item supplied by us is faulty or parts are missing please contact us within seven days of receipt. We will do our best to source a replacement, but this may take up to 8 weeks. If we are unable to source a replacement then a refund will be offered including postage costs.
Please contact us before returning any items. If you wish to return an item as you have changed your mind please do not open the box or break any seal surrounding the kit as a return will not be possible. No postage will be refunded for a change of mind return and a £0.50 credit/debit card refund will be applied. You must contact us within 7 days of receiving the item if you wish to return it. The item must be received by us within 14 days of the delivery date to you. All returns must be received in sound condition otherwise a 25% fee will be deducted from any refund due.
You must obtain an authorised returns code which must be quoted on all correspondence.
These terms and conditions do not affect your statutory rights.
All information and images on this web site are subject to T7 Models’ copyright. All rights are reserved. No part of the web site may be reproduced in any form or by any means without our prior written consent except for the sole purpose of placing an order or corresponding with us. Our name and logo may not be used without our prior written consent.